for users visiting SERNAV’s website pursuant to article 13 of the Regulation (EU) 2016/679.





Pursuant to and for the purposes of the Regulation (EU) 2016/679 of the European Parliament and of the Council dated 27 April 2016 (“General Data Protection Regulation” or “GDPR”) the Companies of the SERNAV Group (SER.NAV s.r.l., International Custom Service s.r.l., I.C.S. Livorno s.r.l., Marittima Servizi s.r.l., LOG s.r.l., Sernav Trasporti s.r.l.), hereinafter referred to as “the Group Companies”, acting as Data Controller,  wish to provide you with the following information concerning the protection of your personal data.

This Privacy Statement is related to the website and doesn’t concern any other website visited by the user through any link.



In order for the users to have access to specific services, specific information and consent will be provided and requested on a case-to-case basis if the processing of personal data is used for particular purposes.




Your personal data will be processed for the purposes of providing you with the necessary tools to browse our website and gain access to its functionalities. Your personal data will be processed in order to carry out your request.




Browsing data

The information systems and software procedures used to operate this website acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.

This data category includes the IP addresses and/or the domain names of the computers and terminal equipment used by the user, the URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, the returned file size, a numerical code related to the server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment. These data are necessary to use web-based services and are also processed in order to:

Browsing data are kept for no longer than seven days and are erased immediately after being aggregated (except where judicial authorities need such data for establishing the commission of criminal offences).



Data communicated by the user

Sending messages, on the basis of the user’s free, voluntary, explicit choice, to SERNAV’s contact addresses and filling in and sending the “CONTACT US” forms available on the SERNAV website and on the websites of the Group Companies, entail the acquisition of the sender’s contact information as necessary to provide a reply, as well as of any personal data communicated in that manner.

Specific information notices will be displayed on the pages of the websites used to provide certain services.


Cookies and other tracking systems

No cookies are used to profile users, nor are other user tracking systems implemented. So-called session (non-persistent) cookies are used exclusively to the extent that is necessary to enable secure, efficient browsing. Storage of session cookies in terminal equipment or browsers is under the user’s control, whilst cookie-related information is stored server-side after HTTP sessions in the service logs for no longer than seven days like all other browsing data.


COMPULSORY OR NON-COMPULSORY CONSENT: Your consent  is compulsory in order to both browse our website and access its functionalities, and to manage your request.


DATA PROCESSING PROCEDURE: The personal data you have provided will be subject to processing operations in compliance with the aforementioned regulations and the confidentiality obligations which form the basis of the Data Controller’s business. The data will be processed using both computer tools and paper, as well as with any other suitable media, in compliance with the appropriate security measures pursuant to Article 5(1)(F) of the GDPR.




SOURCE OF PERSONAL DATA: The personal data held by Sernav S.r.l. are collected directly by the Data Subject.



DATA RECIPIENTS: Within the limitations of the stated processing purposes, your data are communicated to the Group Companies listed on this site and may be communicated to other Companies or  consultants, named Accountable by the Data Controller.


The personal data collected as above are also processed by the Group Companies’ staff, acting on specific instructions concerning purposes and arrangements of such processing.


Your data are not subject to distribution. The entrusted parties and the Data Controller are promptly identified in the Privacy Guidelines of the Group Companies, which are updated on a regular basis.



Transfer of your personal information to other countries: The collected data will not be transferred to other countries.


RETENTION PERIOD: Your data will be stored as long as it is necessary to for the purposes for which the personal data are processed (“storage limitation principle”, art.5, GDPR) or according to the deadlines set by the law. The verification of the obsolescence of the data stored in relation to the purposes for which they were collected is carried out periodically.


RIGHTS OF THE INTERESTED PARTIES: The Data Subject retains the right to ask the Data Controller for access to their own data, to correct or delete them, to know the limitations of the processing and to object to the processing, to ask for data portability, to revoke their consent, by enforcing the rights set out in the GDPR and contacting either or SERNAV SRL administration office located in 20, Viale San Bartolomeo, 19126 La Spezia, phone number (+39) 0187/5367114.


The Data Subject has the right lodge a complaint with the supervisory authority :

SERNAV S.r.l - Viale San Bartolomeo 20 19124 La Spezia, Italy - P.I. 00304890114 | Privacy Policy - Cookie Policy